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Abhishek Priyam

VP Product Management, Sprinklr

IIM Ahmedabad, IIT Delhi

Austin, TX

Professional Summary
Professional
Snapshot
Education Background
Education
Background
Work Experience
Work
Experience
Awards & Recognition
Awards
& Recognition
Personal Projects
Personal
Projects
Contact
Contact
Details
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Professional Snapshot

Current Role

VP Product Management, Sprinklr

Leading Generative AI & Digital Customer Care product development

Product Leadership Experience

Over 6 years of progressive product management experience at Sprinklr, advancing from Product Manager to Vice President, specializing in:

  • Digital Customer Care Solutions
  • Generative AI Applications
  • Enterprise Software Development
  • Omnichannel Customer Experience

Key Achievements

  • Product Manager of the Year, 2021
  • President's Club member at Sprinklr (2019-20)
  • Top Performer 2019-20 at Sprinklr

Educational Excellence

  • MBA from IIM Ahmedabad (Grade: 3.558/4.333)
  • B.Tech from IIT Delhi (Grade: 8.49/10)
  • Recipient of IIM-A Industrial Scholarship (Top 5%)

Entrepreneurial Background

Co-founded khojing.com, an online treasure hunt platform, successfully organizing 8 online treasure hunts

Personal Projects

  • ReadGita.com - Web application for reading Bhagvad Gita online
  • MahabharatStories.com - Web application for reading Mahabharata (Work in Progress)

Education Background

IIMA Logo

Indian Institute of Management Ahmedabad

Post Graduate Programme in Management (PGP), MBA

2015 - 2017

Grade: 3.558/4.333

Activities and societies: Consult Club, Abacus (Quant Club)

IIT Delhi Logo

Indian Institute of Technology, Delhi

Bachelor of Technology (B.Tech.), Mechanical Engineering

2009 - 2013

Grade: 8.49/10

Work Experience

Sprinklr

Sprinklr

Current · 8 yrs

Vice President of Product Management

Jan 2022 - Present · 3 yrs 4 mos
Austin, Texas, United States
Leading Generative AI & Digital Customer Care product at Sprinklr

Product owner and Senior Director of Product Management

Nov 2020 - Jan 2022 · 1 yr 3 mos
Gurugram, Haryana, India
Digital Customer Care product at Sprinklr

Director of Product Management

May 2019 - Nov 2020 · 1 yr 7 mos
Gurgaon, India
Digital Customer Care product at Sprinklr, including Live Chat, Conversational AI, Community, Knowledge Base, Social Customer service.

Senior Product Manager

Nov 2018 - Apr 2019 · 6 mos
Gurgaon, India
Building world's leading modern digital customer care enterprise solution for Social + Messaging + Email + SMS

Product Manager

May 2017 - Oct 2018 · 1 yr 6 mos
Gurgaon, India
Product manager, creating world's most loved omni channel digital customer Care enterprise platform.

Leveraging AI and bots to help brands deliver amazing experiences to their customers on channels like social, email, SMS and chat
Myntra

Myntra

2 mos

Summer Intern

Apr 2016 - May 2016 · 2 mos
Bengaluru Area, India
Fractal Analytics

Fractal Analytics

1 yr 11 mos

Senior Analyst

Oct 2014 - Jun 2015 · 9 mos
Gurgaon, India
Working with one of the largest US Telecom company on their prospect prioritization, helping them identify and target right prospects through right channels

Analyst

Aug 2013 - Sep 2014 · 1 yr 2 mos
Gurgaon, India
1. Worked with one of the biggest CPG clients to solve their big data problem by setting up a scalable system to automate data harmonization for data from across the globe and different categories

2. Did pricing and promotion analysis to define pricing strategy for a leading global CPG client

3. Working with one the largest Mass Media company to optimize their campaign calls to improve contact rates
Khojing.com

khojing.com

3 yrs 1 mo

Co-founder

Feb 2012 - Feb 2015 · 3 yrs 1 mo
online
Co-founded khojing.com as a platform for online treasure hunts. Successfully organized 8 online treasure hunts
LG Electronics

LG Electronics India Pvt Ltd

3 mos

Intern

May 2012 - Jul 2012 · 3 mos
Greater Noida, India
Worked for the global R&D, washing machine division of LG improving certain functionalities of their fully automatic washing machine for US market

Awards & Recognition

Product Manager of the year, 2021

Issued by Sprinklr · Feb 2021

President's club at Sprinklr

Issued by Sprinklr · Feb 2020

One of the two Product Managers in Sprinklr to be awarded with a place in prestigious President's club at Sprinklr 2019-20

Top Performer 2019-20

Issued by Sprinklr · Feb 2020

Awarded best Product Manager 2019-20.

Sprinklr Top Performer award for unmatched dedication and unparalleled performance for the year 2019-20.

IIM-A, Industrial Scholarship

Issued by Indian Institute of Management, Ahmedabad · 2016

Scholarship for being in top 5% of students in second year of PGP

EXL Acumen 2016

Issued by EXL Analytics · Dec 2016

National winner in multi-marketing Analytics Consulting competition organized by EXL among IIM Ahmedabad, Bangalore, Calcutta, Lucknow, Kozhikode

Marico Marketing Case competition

Issued by Marico · Nov 2016

National finalist in Marketing Case competition organized by Marico in IIM's

Eureka Award

Issued by Fractal Analytics · Jul 2014

Quarterly Award given in Fractal Analytics for:

  • Developing New process/ tool/ methodology (within or outside the team)
  • Out of box thinker
  • Ideation and Execution – designing creative solutions and execution of the same

Personal Projects

ReadGita

Webapp to read Bhagvad Gita online

https://readgita.com

WIP

Read Mahabharata

Webapp to read the great Indian epic - Mahabharata

https://www.mahabharatstories.com

Contact

  • linkedin.com/in/abhishekpriyam
  • write2priyam@gmail.com
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